Privacy Policy
Your privacy matters to us. This policy explains how araelionqira collects, uses, and protects your personal information when you use our financial education platform.
Information We Collect
araelionqira collects various types of information to provide you with comprehensive financial education services and improve your learning experience. We're transparent about what we collect and why.
Personal Information
Name, email address, phone number, postal address, date of birth, and professional background when you register for courses or contact us directly.
Educational Data
Course progress, quiz results, assignment submissions, learning preferences, and interaction patterns within our educational platform.
Technical Information
IP address, browser type, device information, operating system, and website usage patterns collected through cookies and similar technologies.
Communication Records
Records of your communications with our support team, feedback submissions, and any correspondence regarding our services.
How We Use Your Information
We use your information to deliver quality educational experiences and maintain the security of our platform. Here's how we put your data to work:
- Course delivery: Providing access to learning materials, tracking progress, and personalizing your educational journey
- Communication: Sending course updates, educational newsletters, and responding to your inquiries
- Platform improvement: Analyzing usage patterns to enhance our courses and user experience
- Account management: Creating and maintaining your student account, processing enrollments
- Legal compliance: Meeting Australian regulatory requirements for educational providers
- Security: Protecting against fraud, unauthorized access, and maintaining platform integrity
Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.
Information Sharing and Disclosure
araelionqira doesn't sell your personal information. However, we may share your data in specific circumstances to provide our services effectively:
Service Providers: We work with trusted third-party companies that help us deliver our services, including payment processors, email service providers, and learning management system vendors. These partners are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required by Australian law, court orders, or government requests. This includes compliance with the Privacy Act 1988 and other applicable regulations.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of araelionqira, your information may be transferred as part of the business assets. You'll be notified of any such changes.
Safety and Security: We may share information to investigate fraud, protect our legal rights, or ensure the safety of our users and platform.
Your Privacy Rights
Under Australian privacy laws, you have several important rights regarding your personal information:
- Access: Request copies of your personal information we hold, including how it's being used and who it's shared with.
- Correction: Ask us to correct any inaccurate or incomplete information in your records.
- Deletion: Request deletion of your personal information, subject to certain legal and operational requirements.
- Data Portability: Receive your data in a structured, commonly used format for transfer to another service.
- Restriction: Limit how we process your information in certain circumstances.
- Objection: Object to processing of your data for direct marketing or other purposes.
- Complaint: Lodge complaints with us or the Australian Privacy Commissioner if you're concerned about our data practices.
To exercise these rights, contact our privacy team at info@araelionqira.com. We'll respond within 30 days and may request identity verification for security purposes.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to safeguard your information:
Technical Safeguards: Our systems use industry-standard encryption (SSL/TLS) for data transmission and storage. We regularly update our security protocols and conduct vulnerability assessments.
Access Controls: Only authorized personnel have access to personal information, and access is granted on a need-to-know basis. All staff undergo privacy and security training.
Physical Security: Our servers are housed in secure data centers with restricted access, environmental controls, and 24/7 monitoring.
Regular Monitoring: We continuously monitor our systems for security threats and have incident response procedures in place.
Data Breach Response: If a security incident affects your personal information, we'll notify you and relevant authorities as required by law, typically within 72 hours of discovery.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations:
Active Accounts: Personal information is retained while your account remains active or as needed to provide services.
Educational Records: Course completion data and certificates may be retained for up to 7 years to verify educational achievements and meet regulatory requirements.
Financial Records: Payment and billing information is kept for 7 years in compliance with Australian taxation laws.
Marketing Data: Contact information for marketing purposes is deleted within 2 years of your last interaction with our communications.
Legal Holds: Information may be retained longer if required for legal proceedings or regulatory investigations.
When data reaches its retention limit, we securely delete it using industry-standard data destruction methods.
Cookies and Tracking Technologies
araelionqira uses cookies and similar technologies to enhance your browsing experience and analyze website performance:
Essential Cookies: Required for basic site functionality, including user authentication and security features. These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and where improvements are needed.
Preference Cookies: Remember your settings and preferences to provide a personalized experience on future visits.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect site functionality. Our cookie policy, accessible from our website footer, provides detailed information about each type of cookie we use.
International Data Transfers
While araelionqira is based in Australia, some of our service providers may process data internationally. When we transfer data overseas, we ensure adequate protection through:
- Approved standard contractual clauses
- Privacy certification schemes
- Adequacy decisions by the Australian Privacy Commissioner
- Explicit consent where required
We maintain a register of international data transfers and regularly review the privacy practices of our overseas partners to ensure continued protection of your information.
Children's Privacy
araelionqira's services are designed for adults and we do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.
For educational programs involving minors, we require explicit parental or guardian consent and implement additional privacy protections as required by Australian law.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll:
- Post the updated policy on our website with a new effective date
- Send email notifications to registered users about material changes
- Provide prominent notice on our website for 30 days
- Obtain new consent where required by law
We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Privacy Questions?
Privacy Officer
araelionqira Financial Education
Level 4/360 Queen St
Brisbane City QLD 4000
Australia
Email: info@araelionqira.com
Phone: +61 7 5595 4783
For complaints or privacy concerns, you may also contact the Australian Privacy Commissioner at oaic.gov.au